Detroit Axle
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Detroit Axle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Detroit Axle has 2.7 star rating based on 31 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Detroit Axle to a friend or colleague.
- Rating Distribution
Pros: Attractive price, Based in detroit, Decent quality.
Cons: Never refunded my money after i returned the parts, Terrible and no customer service, Awful to work with over the phone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Detroit Axle has 2.7 star rating based on 31 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Detroit Axle to a friend or colleague.
- Rating Distribution
Pros: Attractive price, Based in detroit, Decent quality.
Cons: Never refunded my money after i returned the parts, Terrible and no customer service, Awful to work with over the phone.Recent recommendations regarding this business are as follows: "Go for it. It's worth it.", "Customer service is *** 3 weeks and still getting the run around. Ordered 10 piece front end kit. Missing inter and outer tie rods. Get the same thing WE WILL SHIP OUT TODAY . It's been 3 damn weeks", "Highly recommended", "NEVER NEVER NEVER AGAIN", "Don't give these crooks your money".
Most users ask Detroit Axle for the refund as a solution to their issues.
Review authors value the most Location and Customer service. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Detroit Axle Reviews
"My package wasn't delivered to my address"
Okay I've tracked my package and it shows it was delivered but it wasn't delivered to my address. When I called FedEx they told me to file a claim with you all
"Shipped different bolt pattern rotors"
Ordered from Amazon. Sent the wrong rotors for my car. Dealing with the customer service is a terrible joke. Don't buy from this company... Ever...shop...
Oklahoma City, Oklahoma
My package wasn't delivered to my address
Vancouver, Washington
Looking for a tracking number
- Heck of a team for customer service fast shipping fair pricing
- Aftermarket parts but still worth it
Preferred solution: More parts when i call again and order more.
User's recommendation: Go for it. It's worth it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Resolved: Shipped different bolt pattern rotors
Company fixed the issue and I have been provided with apology. Amazon made it right... Detroit axle still stinks...
- Everything about this company
Preferred solution: Full refund
Tawas City, Michigan
Need to order parts
Thibodaux, Louisiana
Resolved: U send me the wrong parts..
Question about a Rack and pinion
Preferred solution: Rack and Pinion
Want my parts that was missing. Thomas Johnson 739 Linden Ave Masury ohio 44438
Preferred solution: Apology
User's recommendation: Customer service is *** 3 weeks and still getting the run around. Ordered 10 piece front end kit. Missing inter and outer tie rods. Get the same thing WE WILL SHIP OUT TODAY . It's been 3 damn weeks
Carman, Illinois
Bought your product and it failed upper and lower balljoints
User's recommendation: Highly recommended
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montebello, California
Wrong parts
Preferred solution: Have them pay for my parts
User's recommendation: Don’t buy anything from them
Baltimore, Maryland
Customer Service resolved my issue and was very knowledgeable
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ferndale, Michigan
Sent Wrong Parts - Customer Service Horrible
- Great prices
- Never had issues before with quality
- Customer service is horrible
Preferred solution: Price reduction
User's recommendation: Avoid at all costs
Springfield, Massachusetts
I want my refund asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
POOR CUSTOMER SERVICE FOR DEFECTIVE PART SOLD
I purchased a Rack and Pinion for my truck and installed it and found out it was defective. Called them and was instructed to send it back for either a replacement or credit.
I told them the part was installed and i needed a replacement to remove and replace it to send it back. I was told I had to purchase another in order to get it and it would take a week to get it. I paid for it and asked to have it shipped 2 day and it was agreed. After not receiving it on the 3rd day, I called and they had no record of it being shipped although the part was charged from my account.
I called and cancelled the replacement when told it was never shipped. I purchased another one from ANOTHER SELLER aan installed it and sent the defective one back. After 2 weeks, I received credit for the defective part, but still had not received the replacement credit. I asked for reimbursement for the double labor I had to pay due to the part being defective and installed twice.
I was told "WE DONT DO THAT". poor customer service for a defective part sold.
Preferred solution: Reimbursed for double labor on defective part sold
User's recommendation: NEVER NEVER NEVER AGAIN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great company
- Have mostly all your needa
- This one time they didnt
Preferred solution: For them to carry the item I need
Avon, Indiana
Wrong parts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Continued wrong shipment
- Decent quality
- Shipping wrong parts
- Absolutely horrible customer service response
- 2nd time messing up order
Preferred solution: Deliver product or service ordered
User's recommendation: Don't plan your repairs , supposed to be inners
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